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Hawaii Superferry

FAQs


Refunds and Changes FAQs

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Can I get a refund for my ticket?
Tickets are non-refundable if a Customer cancels less than 72 hours prior to the scheduled departure time. Tickets that are cancelled at least 72 hours prior to the scheduled departure time will be entitled to a refund using the same form of payment as the original purchase, less a cancellation fee.

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Do you charge a change or cancellation fee?

Yes, if you choose to change your reservation, you will be charged an amount equal to the applicable new fare, (including related fees and taxes), plus the Change Fee, less the amount paid for the original Ticket. 

Change and cancellation fees will not be assessed against the Infant Fare.

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Do I get a refund if my voyage is canceled?
If a voyage is canceled, you may elect to receive either a refund of the amount paid, in the same manner as payment was made, or a credit in an amount equal to, or greater than, the ticket price paid usable for a future voyage.

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