I have a reservation from a canceled voyage, how do I rebook it?
Please call our reservations center at 1-877-HI-FERRY (877-443-3779), open daily 6 AM to 7 PM Hawaii Standard Time (HST). Our agent will be able to assist you after retrieving your held reservation by either confirmation number or itinerary information.

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Can I hold a reservation?
No, you must purchase your ticket when you make your reservation.

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I don't have my confirmation number, what should I do?
Please call our reservations department. They will be happy to assist you.

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I need to change my reservation, how do I do this?
You will need to call our reservatons department to make changes to your existing reservation.

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I have a ticket that I need to change. How do I do this, and how much will it cost?
Our reservation department will assist you in changing your reservation. You will be charged a fee to make the change.

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Can I purchase a ticket at the terminal?
Yes, subject to space being available, customers may purchase tickets at the terminal on day of departure no later than 60 minutes prior to scheduled departure.

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Do you have special fares for children, retired military, and senior citizens?
Yes, children aged two years to twelve years old inclusive, passengers aged 62 years and older and retired military of the United States Armed Services including Coast Guard shall travel at fares ten dollars ($10) less than adult fares. Government issued identification is required as proof of eligibility for veteran or senior fare when checking in. As proof of age, a parent or guardian traveling with a child on a child fare may be required to present either a passport, birth certificate, government-issued picture idenfiication card or other identification document acceptable to Carrier bearing child’s birth date.

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Do you offer infant fares?

Yes, infants under two years of age may travel at a special rate. As proof of age, a parent or guardian traveling with an infant on an Infant Fare may be required to present either a passport, birth certificate, government-issued picture identification card or other identification document acceptable to Carrier bearing infant’s birth date.

A maximum of one infant is permitted to travel with each accompanying adult.

Infant Fares allow infant to travel in same class as parents, or other family members, accompanying infant. Infant Fares may not be combined with the advance purchase or internet purchase discount, nor will a change or cancellation fee be charged on an Infant Fare.

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Can my child travel unaccompanied?
Yes, minors 15 years of age or older may travel unaccompanied as long as he/she possesses a valid passport, birth certificate, government-issued picture identification card or other identification document.
 
Children under 15 years of age must be accompanied by a Passenger of at least 18 years traveling in the same class of service.

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